Round in circles

Just a quickie, while my nails dry (typing with a pen), for anyone who may be interested in the continuing saga with PayPal (when your card expires it could be you)…

Still no sensible response from them; yesterday I got a mail saying, "On 01/18/05 I replied to the email message you sent regarding your PayPal account. As part of PayPal's commitment to excellence, I want to make sure I met your needs in my response. Would you please take a minute to answer a few questions to let me know how I did?" Followed by links and so on then, "Thank you for your help!
PayPal Customer Support".

You can imagine how I scored them on their multiple-choice questions. There was also some opportunity to voice my specific opinions, which I did, again, in the hope that someone would actually read them this time.

Commitment to excellence? Joke. Meeting my needs with their response? What response? Customer support? Er… in what sense of support might that be…?

As Katie has effectively resolved the problem on their behalf, I’m not really too bothered. I just think that such organisations need to be made aware of their complete lack of support in such situations, not to mention the fact that their automatic procedures potentially (at least) leave their customers out of pocket, and are completely unfair, if not downright illegal. I’m still hoping for someone to contact me in specific response to the issues I have raised, perhaps I’m being optimistic.

Pippa is coming for the weekend, so I’m actually a very happy bunny. Right, nails nearly dry, I’ll go and do my legs. Hope you all have a good weekend too.

xx