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Most Viewed FAQs

Most Recent FAQs

4 faqs found.
Browse FAQs » Something Isn't Working
  • We are constantly working on this enormous site.  It’s a bit like painting the Golden Gate Bridge though because our work is n...

    We are constantly working on this enormous site.  It’s a bit like painting the Golden Gate Bridge though because our work is never done.  As we add new features and apply core software upgardes to eliminate previously known bugs, we also inevitably introduce new bugs into the system.  That’s just the way of the software world and not something that’s peculiar to us.

     

    You can help us with this on-going challenge by letting us know when you have discovered anything on the site that does not work at it should.

     

    Please just drop a line to membershipservices@thegendersociety.com letting us know exactly what the problem is, the URL of the page you were on and what you were attempting to do when the problem occurred.  The more information you can give us, along with any error messages which may have appeared, the better.  Thanks.

  • Contact an administrator using the Contact Form which is available from the main menu.

    Contact an administrator using the Contact Form which is available from the main menu.

  • If you can't remember your password, click on “Forgotten Password” and you will be taken to a page where you can reset it.&nb...

    If you can't remember your password, click on “Forgotten Password” and you will be taken to a page where you can reset it. 


    We can’t send you the old password for security reasons but we can issue you with a shiny new one.  Just follow the instructions on the page and in the message we'll send to the email address specified in your account.

  • This is a caching problem.  Instead of being made up of static web pages that don't change very often, our pages are actually create...

    This is a caching problem.  Instead of being made up of static web pages that don't change very often, our pages are actually created on the fly, every time they are requested.  The data they contain is constantly changing too.

    It's most likely that your web browser is set to look at copies of web pages from the cache on your computer which is why you are seeing old information.

     

    Back in the old days, when all web sites had static pages that didn't change and everyone connected to the web with old fashioned phone connections, keeping copies of web pages in a cache on your computer saved you having to download the pages again from the web on subsequent visits. However, nowadays most everyone connects with fast DSL or broadband connections so using a cache is no longer necessary.

     

    So, assuming that your Browser is Internet Explorer, you'll find the settings for this in the Tools drop-down menu.  If you use a different browser, there will most likely be similar settings somewhere in its option or preferences area.

     

    Anyway, in Internet Explorer choose "Internet Options" from the Tools drop-down menu and then under "Temporary Internet Files", click 'Settings' and then make sure that under "Check for newer versions of stored pages", "Every visit to the page" is checked.  Click OK to save your changes, reboot your computer, then try logging in again.

     

    In future when you change your profile pics, they should update straight away.