January 12, 2006 2:58 AM GMT
I don't mean to be abrupt, but I'm keeping this brief.
1, go
here
2, read the appropriate stickies (ie, the HJT stuff mainly)- take particular note of the advice given by the techies on the subject of Norton - it's useless.
3, Start a new thread with a descriptive title and post a HJT log in the manner stated in the appropriate sticky
4, wait for a little advice, and then follow it to the letter
5, There is no 5 - your problem should be fixed.