May 19, 2009 12:52 PM BST
You should be able to simply download the file and run it and it should work perfectly first time. I assume you are using a Windows computer. The software won't work on any other kind.
Having said that, we will be introducing new multi-platform versions of most of our books, free of charge for our full members, in the next couple of weeks.
For now though, I think you should download the file again from scratch in case it did not download properly the first time, and try running it again.
Please do let me know if that helps.
Hugs,
Katie x
Hi Joanne, if you check your email you will see that I have sent you the PDF version of The Evolution of Lisa, which requires no installation.
Hope that helps.
Hugs,
Katie x