January 17, 2005 7:31 PM GMT
thanks ju ju, that worked. i do think you should go in again sometime in the future to see if their "training session" has had any impact, but of course i can understand you not wanting to. i've been to new look in manchester a few times, tried stuff on, made purchases and never had any problems, but i guess they're more used to that sort of thing there.
if i ever do have any problems whilst shopping anywhere i shall follow your example and give the company's head office a piece of my mind!
xx